on 23-12-2012 10h47
I've reported a fault on my line & the fault checker allows me the option of diverting calls while waiting for repair.
I know this normally costs a monthly fee plus dialled call charge for diverted part of call.
But do I have to pay for it if it's offered because of the fault?
Can't find anything on this in BT Price List etc. Advice appreciated.
Solved! Go to Solution.
on 23-12-2012 10h51
on 23-12-2012 11h00
on 23-12-2012 11h05
If you are given the option on the fault reporting screen, to setup a divert to anothe number, then this is free for the duration of the fault, that includes any UK number or mobile.
You will not be allowed to claim any rental rebate for the duration of the fault.
I am surprised that your broadband is working, so it must be a fault in the exchange.
The divert is done on the BT network, so it will not affect your broadband.
on 23-12-2012 11h22
on 23-12-2012 11h38
Loss of speed would indicate an external line fault, probably in the street cabinet, as ony one wire is connected now.
on 23-12-2012 15h14
I have exactly the same problem as sishere
It would be handy to be able to phone out for free using a mobile as I have paid for calls 24/7 but now can't use it.
These tinkers pinching cables should have them wrapped round their necks
on 01-01-2013 12h33
Still waiting since 19th December
Broadband came on yesterday 31st download speed 2.02mb upload speed 0.2mb and to think this costs me £18.00 just for broadband.
Phone still not working this is the 13th day at £20 (line plus 24/7 calls) mobile has cost me £20+ up to now and had to spend £29.50 on postage
Sick with BT and will defo be leaving
on 01-01-2013 13h06
on 06-01-2013 16h35
Is there anywhere in writing that confirms this is free under the circumstances described? The reason I am asking is that we had a fault on our line, and were offered the option to divert calls, which we did to a mobile number. We have just found out by checking our bill that we were in fact charged for each call.