on 08-11-2011 17h31
I wonder if anyone can help me...
For 4 days I've been having trouble with my landline. The phone will ring but when I go to answer all I can hear is the ringing. I also can't can't dial out. My broadband is unaffected
I have followed all of the trouble shooting tips: tried another handset, tried the test socket etc all to no avail. From what I have seen from a google search the line is made up of 2 parts and maybe one is defective to give this problem?
However, on testing the line BT say there is no problem with the line so I am reluctant to call out an engineer as it is a student property and we wouldn't be able to afford the bill if the fault is our end.
Is there anything more I can do to ascertain where the fault might lie without an engineer? Or ideally, anything I can do to fix it?!
on 08-11-2011 22h01
on 08-11-2011 22h08
Thanks for your reply I have tried that and the fault does indeed still exist.
So am I right in thinking BT could have the fault despite them saying the line is fine? Is there any possibility that this type of fault could be on my property in the parts of the line leading to the boundary of the property? As in this link http://bt.custhelp.com/app/answers/detail/a_id/12439/c/345,353,374 - any idea how I can tell? This 'boundary' thing is also quite confusing because we are a first floor flat