on 22-10-2012 13h33
Hi, I have been in my crrent house for nearly a year now, Broadband is slow (max 1.5Mg), I have been advised to examine the external wiring from the telephone pole to the house and thereafter to the socket. The wiring does not look in good condition, there are a number of kinks in the line, much the same once the wire comes inside the property. Additionally the wire comes into the house at a position that is not best suited for positioning the router.
Exam questions :
a. Does this old kinked wiring arrangement affect my broadband capabilities ?
b. How do I get someody to come and change it ?
22-10-2012 13h49 - edited 22-10-2012 13h51
The external wiring from your loacal telephone exchange to the Master Socket in your property (eg: BTNTE5 Master Socket, Openreach Adsl Filtered Master Socket, VDSL Master Socket) is maintained and is the property of Openreach.
Unless it is broken or in very bad condition then it is unlikley Openreach will replace it.
However there are some things you can do to optimise your broadband's performance.
Adsl Broadband connections are very dependent on the distance from your property to the exchange and your landline quality. The further away you are from your local exchange the slower your broadband speed will be.
Are you a BT Retail Customer, in either phone service and/or broadband service?
As Keith has said "
Who do you pay for your line rental and calls?
Who supplies your broadband connection? "
As this is a BT Retail Customer Help Forum
on 25-10-2012 21h38
Thanks for getting back to us yungflip
Sorry to hear that your having problems with your BT Broadband.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
The Master Sockets (with test sockets ie BT NTE5 master socket, Adsl Filtered Master Socket) look like this:
1b) Have you tried the Test Socket?
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] If the other link doesn't work you can try http://speedtest.btwholesale.com/
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone. If there is any noise please try the quite line test in the Test Socket and if still noisey, crackling then you will need to report it as a noisy line.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate