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Beginner
Posts: 8
Registered: ‎14-12-2011
0

What's happening with BT Broadband Talk??

 

When I joined BT some years ago I was advised to use BT Broadband Talk, as this was a VOIP service the calls made via BT Broadband Talk were cheaper than made via a landline (at least that was what they told me when they sold this to me).

Recently I found out that the call rates for Broadband Talk calls and landline calls are the same, but also that some of my calling plan features do NOT apply to Broadband Talk calls!!

As I have been using only my Broadband Talk number to make calls, I was just paying for calling plans while they were not being applied on my calls. I don't know when BT all changed this, but it looks to me like they are phasing out the whole BT Broadband Talk service!

Can anyone let me know what is happening with Broadband Talk???

(I guess I better use skype anyway...)

 

Distinguished Sage
Posts: 25,787
Registered: ‎27-01-2010

Re: What's happening with BT Broadband Talk??

[ Edited ]

Calling plans only apply to one phone number, normally your main one.

 

Broadband talk gives you the free evenings and weekend calls without any extra charge, which saves you money if you are on the minimum free weekend plan.

 

If you are paying for an all inclusive calling plan on your main number, then you will have to dial "5" before the number if you use Broadband Talk.

 

If you have no furthur use for the extra BBT phone number, you can disable it on the hub menu, or ask BT to disable it.

 

The BBT service is continuing for existing users, but there are no new numbers being issued.

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Distinguished Guru
Posts: 7,001
Registered: ‎07-07-2010
0

Re: What's happening with BT Broadband Talk??


Quatta wrote:

 

calls made via BT Broadband Talk were cheaper than made via a landline

 



Only true for international calls.  Apart from the extra line occasionally being handy, the only reason I want to hang on to BB Talk is that calls to Europe, USA, Oz and many others are only 1.5p per minute including VAT, with no need for any extra setup. 

You can click the white star next to this message if you think it was helpful.
Beginner
Posts: 8
Registered: ‎14-12-2011
0

Re: What's happening with BT Broadband Talk??

 

That's indeed what I thought but when I was chatting with a BT support person, this was what she told me (copied from the chat log):

 

"Quatta: Can you send me the international calling rates to Netherlands, Spain, Belgium and Germany when calling from the main line vs when calling from the broadband talk line?
   Junaid  : the prices are same if you call from land line or bt talk broadband i will tell you the charges bare with me
Quatta: Okay thanks - yes please send me the rates

   Junaid  : Netherland-2.50, Spain-2.50, Belgium-2.50 and Germany-2.50 all the amount is 2.50 pence."

 

After this i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed (as i did not trust this chat-reply) but no where on the site you find seperate BT BB-Talk rates for international calls. This chat happened on dec-7, 2011 - that's why i started thinking that BT is making this voip service less attractive so that their existing customers drop out on it and they can terminate it (as they already stopped taking on / promoting BB-talk to new clients). So don't think the cheap calls advantage is there anymore. cheers Rob

Beginner
Posts: 8
Registered: ‎14-12-2011
0

Re: What's happening with BT Broadband Talk??

Thanks for your reply. As I got Broadbank package 3, the free evening/wkend calls are already included. I was paying for a calling plan but when it was sold to me they told me it was valid for both lines. Now that i found out it was not valid for BB-talk i cancelled those. I don't think the BT sales guys know their products as well as their coleagues in support. Cheers, Rob
Distinguished Guru
Posts: 7,001
Registered: ‎07-07-2010

Re: What's happening with BT Broadband Talk??


Quatta wrote:

 

A: Junaid  : the prices are same if you call from land line or bt talk broadband

 

B: i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed ... but no where on the site you find seperate BT BB-Talk rates for international calls.


 

A: Bullspit! See below.

 

B: They don't make it easy. I was unsuccessful recently when navigating the website but found this link elsewhere:  http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm.

 

This confirms lower rates than you were quoted for the European destinations. A call to Australia of nearly 30 mins just before Xmas cost me 56p via BB Talk; it would have been 7 or 8 quid on the landline.

 

You can click the white star next to this message if you think it was helpful. 

You can click the white star next to this message if you think it was helpful.
Beginner
Posts: 8
Registered: ‎14-12-2011
0

Re: What's happening with BT Broadband Talk??

Thanks for this.
They indeed don't make it easy, and appearantly there support people just talk bullsh** to clients to keep the chat or calll within their target timelimits. But pretty amazing how you were able to find that link on their site...