on 12-02-2011 17h27
ive had bt broadband for about a month now and recently started hearing these crackling noises on the phone line i called up and was told to change my filter having done so the problem persisted and i was sent new ones with a new hub but the problem still persisted having called yesterday (11/1/11) to complain i was told that they were going to fix my line from their end after telling me that there was no fault from the test they ran but the problem is still there. i have one main socket downstairs and an extension running upstairs where the filter seperates my phoneline and broadband.
if anyone could tell me how to solve this problem it would be greatly appreciated.
on 12-02-2011 17h34
Have you tried plugging your phone into the master socket downstairs? This would help eliminate any internal wiring issues as if an engineer visits and the fault is with your equipment, then there is a rather hefty charge.
on 12-02-2011 17h38
on 12-02-2011 17h49
on 12-02-2011 17h52
ive got an extension running from the master socket running upstairs because my hub is in my room and the filter is upstairs so i have another extension running downstairs for the phone im guessing i should filter the extenstion from upstairs.
12-02-2011 18h05 - edited 12-02-2011 18h20
Where does the extension that goes downstairs originate? Does it come from the microfilter by your hub, or does it start at the master socket?
If it originates upstairs from your hub microfilter, and goes downstairs, then I would connect it as close to the phone as possible.
The idea is to have something like this, I am assuming that the bit between 1 and 2, is your extension to downstairs?
on 12-02-2011 18h26
the extension is upstairs yes as i have a extension from the master going up. the hub is connected via filter to the extension going up and so is the extension going down
on 12-02-2011 18h33