on 08-08-2010 20h39
on 01-03-2012 20h39
'Call BT on 0800 800 150 you can request a renumber free of charge'
Ha Ha, I like that. Request a renumber free of charge, would a request my weekly shop at ASDA free of charge, or a request free petrol at the filling station free of charge also work?
If you are a BT customer and want a renumber you will have to pay £25 for it like everyone else. The only way you are going to get it free is if you are getting nuisance/abusive calls, and that doesn't include sales calls. Even then BT will only do it free of charge if you provide them with a crime reference number from the rozzers.
on 01-02-2013 14h49
We have just changed our number because of constant scam calls which was like pulling teeth. We have the crime number but they were still thinking about charging us. The person we talked to almost said that due to the economic climate then stopped before completing it. In the end we got our number changed for free and they didn`t even ask for the crime number. It felt like BT Don`t care rather than BT Care.
on 01-02-2013 23h59
I wish to change my number. I was given the number that belonged a local chinese take away, I contacted BT who advised me to contact every single website which advertised the number which I did. As you can imagine that took days. Some said I wasn't authorised to take it down, as I wasn't the business owner. At the weekend my phone still rings a dozen times as well as receiving call from the previous owners gas company, loan company etc. It's got to the point where I just unplug the phone. I'm not happy about it because I'm paying for it to constantly ring and when I answer have to tell them it's a wrong number at least twice a day.
on 02-02-2013 0h25
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
26-04-2013 14h52 - edited 26-04-2013 14h53
So Bt censors posts here based of how bad a service you have given. Guess you don't want people to know the truth.
It depends if your comments fall within the posting guidelines?
Edit: your post has not been deleted, it is here http://community.bt.com/t5/Phones/Re-how-do-i-change-my-phone-number/td-p/845510
on 13-02-2017 20h41
It may well be a six-year-old post - but it comes up top in a Google search about bt change phone number.
I'm interested in changing my number not because I'm getting nuisance calls, but to see if I can get around a suspected routing fault that BT aren't taking seriously. Certainly not going to pay £25 for it, though. So I'm wondering if cancelling the phone line, and then signing up for a phone service from one of BT's competitors (such as Sky Talk, for example) - and specifically asking that a number *isn't* ported over - will have the effect of changing the phone number.
The reason I think that is because when you switch phone service providers but try to keep the same phone number, then some quite complicated stuff goes on back-end to make it happen - and it has been known to go wrong from time to time. My understanding is that whenever you switch from one network to another, it's administratively a lot simpler for the service provider to give you a fresh new number from their own range of numbers, than it is to keep you on your previous number.
I could be wrong though. So I'm wondering, what happens if a Sky Talk customer wants to sign up with BT? Does BT charge them extra not to have the same phone number that they previously had when they were with Sky Talk? I very much doubt it - but to be honest I don't know.