<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
You need to make sure your Amazon account is registered in the UK. Google for change Amazon store country for instructions. Also, you won't be offered the app if your device model isn't one sold in the UK.