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Message 1 of 3

BT Sport App gets stretched on load on 4k CC leaving black bars

I have just updated my 4k Chromecast to Android 12 and when I load the BT Sport App, during the loading process it says "optimising display" and then stretches the image vertically, leaving small black sidebars on the screen (the black bars only become visible during 4k streaming).

There doesn't seem to be an option in the app to correct the display option. I have tried changing my tv's display settings, but this doesn't help.

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Message 2 of 3

Re: BT Sport App gets stretched on load on 4k CC leaving black bars

Known issue. The fix will be put live tomorrow evening, but you can join the beta today to pick up the fix immediately. Just search for BT Sport in the Play Store in a web browser or on an Android phone and click the button to join the beta.
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Message 3 of 3

Re: BT Sport App gets stretched on load on 4k CC leaving black bars

Thanks for the quick response!

My daughter switched it off in a huff, and on its restart, it's now working! I.T 101