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sideeffect
Aspiring Contributor

‎13-10-2022 9h42 - edited ‎13-10-2022 9h44

2,191 Views
Message 1 of 14

BT Sport UHD HDR on Channel 465 black screens

Hi, I have a BT pro TV box with BT sport + UHD addons and I am a new customer. Last night when trying to watch Rangers vs Liverpool the stream cut out 3 times and went to a black screen. To fix it I had to change channel and then change back. I even missed the first goal because of this which annoyed me enough to make this post :). It's not really acceptable for a paid service.

I have 1 Gb FTTP and only the UHD stream was using any bandwidth, so I am pretty sure this is a BT stream issue or a problem with the BT TV box and nothing to do with my network. My router didn't reset, and I didn't lose internet connectivity. I haven't had this issue when using my Roku to watch BT sport UHD.

I have read this was an issue some months ago with the BT pro box and BT sport UHD on channel 465. Is this still not fixed and is this going to happen during other games?

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13 REPLIES 13
NigelB72
Guru

on ‎13-10-2022 11h57

2,159 Views
Message 2 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

Run a software update. There was one launched a few weeks ago to enable Freeview over internet which also fixed a lot of other issues. It may have been pushed out to you yet.... It might be worthwhile giving it a bash though 

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sideeffect
Aspiring Contributor

on ‎13-10-2022 14h46

2,143 Views
Message 3 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

Hi thanks, I am pretty sure I have that update as when I installed, I selected IPTV and I am using that instead of aerial. I will check again if there have been any new updates. 

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Brucemeister5
Recognised Expert

on ‎13-10-2022 15h39

2,132 Views
Message 4 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

I’ve been having problems with Ch 465 going black when  viewing the CL again this week too. I changed over to the IP delivery of channels on the first day that it became available and my box is set to update software automatically. Others were reporting problems on one of the other threads. It’s been an issue since the beginning of the current football season, but seemed to have disappeared until this week.

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sideeffect
Aspiring Contributor

on ‎13-10-2022 19h48

2,073 Views
Message 5 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

Thanks, Glad it's not just me and hope they fix it soon.
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DarrenDev
BT Sport Expert

on ‎14-10-2022 14h20

2,047 Views
Message 6 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

It's been ongoing for a while - see thread https://community.bt.com/t5/YouView-from-BT/BT-TV-Box-Pro-issue-unresponsive/m-p/2256519 for a mixture of instability and black screen comments.

A number of issues have been found and fixed or worked around, but it sounds like a gremlin has crept back in. It's being investigated.
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ozsat
Recognised Expert

on ‎15-10-2022 14h16

2,015 Views
Message 7 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

Was watching live football today on #465 when the screen just went blank - tv and Box Pro still on.

The recording on #465 seemed to have stopped at the same time.

Channel up/down restored viewing.

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zulu17
Distinguished Guru
Distinguished Guru

on ‎15-10-2022 14h21

2,013 Views
Message 8 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

@ozsat  Yes I experienced that problem  in  live viewing  on 465.  wasn’t recording today. Resolved in same manner by channel change.  There was loss of commentary earlier.

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Brucemeister5
Recognised Expert

on ‎15-10-2022 14h53

1,999 Views
Message 9 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

Me too. I had a picture freeze a few minutes before the screen went blank, but it managed to right itself again. I don’t know whether or not that was related, but it didn’t come as too much of a surprise when I got the blank screen just after that. I changed channels and managed to restore Ch 465 relatively quickly again though.

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ozsat
Recognised Expert

on ‎15-10-2022 16h17

1,983 Views
Message 10 of 14

Re: BT Sport UHD HDR on Channel 465 black screens

Picture freeze was a transmission issue - https://rxtvinfo.com/2022/bt-sport-lost-its-commentators-and-viewers-loved-it

@Brucemeister5wrote:

Me too. I had a picture freeze a few minutes before the screen went blank, but it managed to right itself again. I don’t know whether or not that was related, but it didn’t come as too much of a surprise when I got the blank screen just after that. I changed channels and managed to restore Ch 465 relatively quickly again though.

 

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