I'm grateful to everyone who's tried to give informed responses to my question, thanks. In terms of feedback to BT about viewing in HD, I would suggest that users would appreciate a visible reassurance that they're seeing HD versions of BT Sport channels. Either by bringing back the on-screen channel identifiers (e.g BT Sport 1HD) or by giving users the choice to switch from SD to HD.
In fact, the first option is suggested by the current BT Help page (first image) while the second option is implied by a different but current BT Help article (second image). Neither Help article seems to be really accurate today.
Hi @DarrenDev , yes, it’s precisely because I don’t believe that I’m getting the same HD experience that I used to, that I’m asking the question about how to check I’m receiving HD in the app. For the last few weeks - since annual renewal in fact - the image for e.g Premier League match looks very low res & grainy, especially when cast to my 55” display. So, in troubleshooting the issue I naturally wanted to see if I’m still receiving the Sports channels in HD that I know I did before. You’ve told me that the on-screen channel identifier has dropped the HD suffix which doesn’t help troubleshooting. But my eyes know the difference between SD and HD. (And before you ask, nothing else in my setup has changed: 900Mbps full fibre, hardware or software).
Thanks @DarrenDev - I've sent my BT ID via DM.
But as for the cog that you reference - where is it? These are my screens on iPhone (11 Pro, iOS 16.2) and iPad (5th generation).
Thanks, @DarrenDev I watched most of the Liverpool game on Saturday (12.30 - 2.30) casting to my LG 55" OLED, using the cast button in the Standard Player of the BT Sport App, via my Apple TV box. Briefly during that time I was offered BT Sport Ultimate which is obviously 4k and I realise not all programmes are on Ultimate. But when Ultimate was working, the picture was of course very good indeed.
Sorry, but our logs don't show that, so I can't confirm what quality you saw - I've got someone investigating whether there could be a fault in the apps.
Our logs show, for the Liverpool v Chelsea match:
From your iPAD:
12:28 - watch for 7 minutes in HD, then stop
Between 12:35 and 12:39, click the match to watch it 5 times but quit the player before it has a chance to start
12:39 - watch for 1 minute in HD, then stop
12:41 - watch for 5 minutes in HD, then stop
13:02 - click the match to watch, but quit before it starts
13:03 - watch for 1 minute in HD, then stop
13:47 - watch for 30 seconds, then stop
From your iPhone:
Between 12:46 and 14:54 - 27 separate launches of the HD, 4K or enhanced players. Some started, some quit before the player was allowed to start. No errors reported. The longest session on your phone was 3 minutes 2 seconds, watching on BT Sport Ultimate in the standard player.
@Doricwrote:Thanks, @DarrenDev I watched most of the Liverpool game on Saturday (12.30 - 2.30) casting to my LG 55" OLED, using the cast button in the Standard Player of the BT Sport App, via my Apple TV box. Briefly during that time I was offered BT Sport Ultimate which is obviously 4k and I realise not all programmes are on Ultimate. But when Ultimate was working, the picture was of course very good indeed.
@Doric Apologies if I am missing some sort of point here BUT if you have a LG 55" OLED, then surely you can download the BT Sport app on to the TV itself.
We have a Sony and a Samsung and both perform brilliantly using the BT Sport App.