<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I have been trying to cancel my monthly Pass but receive a message saying I can only cancel once the first payment has been processed but the first payment was taken nearly a month ago. Has anyone else had this issue?
