Error AU212

[Dekka]

Hi all,

I keep getting the above error I have a valid sub with EE via my contract , I pay also £5 to stream very a TVs etc. It works on my art TV and Xbox one x but my mobile keeps popping up with this error code.

I know my subscription is ok as I've tried this on the above devices and it works fine just my new zfold 4  I get the issue worked perfectly on my z fold 3 prior to upgrading .

Any help would be much appreciated

Cheers

Derek 

[DarrenDev]

Thanks for reporting Derek - I'm seeing the same, so it's a service issue rather than an account one. We're investigating.

[DarrenDev · Accepted solution]

That should be it now sorted. Could you please confirm that it now works OK for you? You may need to restart the app if you still have it running.

[Dekka]

 still persists , I will uninstall app and re install see if that helps ,

[Dekka]

All working now brilliant much appreciated ,thanks for your assistance

[Faby88]

Hi,

I have the same problem 

I have deleted and reinstalled the app many times and still the same error message 

[DarrenDev]

Parts of the service were taken down for scheduled maintenance overnight last night. There will have been brief outages as systems were switched back and forth. All sorted now - sorry for the inconvenience.

I'll get that AU212 message updated though, as it can only ever mean an issue at our end - no point you wasting time trying anything, when it's us who have to fix it.