Missing Champions League Highlights on Discovery+

[gomezz]

There are (or still were when I checked an hour or so ago) only six of last night's nine games had highlights on the app.  Liverpool I can understand the delay putting them up but what about the other two?  This has happened in previous rounds this season as well.

Curiously, the highlights *are* are available on the TNT Sport Youtube channel and extended highlights *are* available for the non-Liverpool missing highlight games but I have neither the level of interest nor the time to watch those.

[Leanne_T]

Hi there @gomezz 

Thanks for coming back to the community. 

Are the highlights showing today? 

Have you tried logging out of the app and back in again? 

Thanks 🙂

Leanne.

[gomezz]

Still not showing and three of last night's games also missing.

[Christopher_G]

Hi @gomezz 

Which ones were you looking for that were missing? I've had a look and can see quite a few highlights on my EE TV. Are the ones that were missing now available for you?

Chris

[gomezz]

The ones from the Tuesday games turned up today but couldn't see the missing ones from the Wednesday games when I last looked earlier today.

Actually the missing Tuesday ones were only listed under the general Football Highlights category but not the Champions League Highlights category. Points to a deficiency in the Discovery+ app content management processes.

[Ali_A]

Hi @gomezz 

Certainly a strange one. Have the highlights appeared on the list? 

Although we provide access to the subscription, it's Discovery who manage the content availability on the app.
It would be best to contact Discovery directly about the missing content. 

I'll have look if I can find the most appropriate point of contact for content queries, and reach out to you when I do. 

Ali 

[Ali_A]

Hi @gomezz 

Just following up on this - did the missing highlights show up at all? 

Have you had the opportunity to contact Discovery+ support teams? 

Ali 

[gomezz]

TBH lost interest within a couple of days of the events concerned. If TNT/Discovery cannot be bothered to chase up and check these things for themselves I am not doing it for them. 😕

This is really an internal communication issue between BT/EE and TNT/Discovery.  I would expect there to be established processes for them to talk to each other about such things.