TNT on discovery plus app not working

[Popglobe]

Help.

I subscribe to bt sports via bt so that I have it on sky q

i have discovery plus via sky (free) and am logged into the discovery plus app.

I have activated the tnt thing on the bt website.

when I go into the discovery plus app it says contact your provider to be able to watch the sports. I am logged in on that app as showing from sky.

my email address is the same on sky and bt.

please help me as so far the only way I can see around it is to cancel the sport sky thing with bt and then re subscribe for tnt through sky which is a complete pain.

[DarrenDev]

Double check using www.bt.com/sport/activate-discovery-plus that you're already activated - it'll tell you if you are. If it takes you to the discovery+ to continue activation then use the "Sign in" link in the top right corner to sign in with the account you already have, and it'll add sport to it.

Once added, you then need to log out of the app and in again to pick up the change in subscription.

[Popglobe]

Tried that. Even deleted the app and re installed. It shows as activated on the bt site in my account. It is simply not linking. It just comes up with contact your provider to find out how to watch.

[DarrenDev · Accepted solution]

Please ignore the message in MyBT and try the site I suggested.
If it still says you're activated there then email me at tv.apps@bt.com with your BT account number and I'll check it out.

[Popglobe]

Will try again and if not then will email you.

thanks

[Popglobe]

I will email you as I used your link and it says you have activated it. Then it goes to the site and it comes up immediately saying contact your provider.

[Popglobe]

Email sent

[Popglobe]

Anyone reading this, I have to say Darren has been brilliant and sorted the problem. All is working well.

Cheers Darren.

[ChiChibee]

Hi,

I have a TNT sports subscription via my BT broad band package.

I access TNT sports via my SKY Q box.

I have a discovery+ account , which is activated but it is basic and not premium.

How can I get the  discovery + premium please?

Thanks

[Alex_H]

Hi @ChiChibee,

Welcome to the BT Community

Have you tried the activation link http://www.bt.com/sport/activate-discovery-plus and signed in with your BTID? What does it say? 

If you login to MyBT and go to your products, do you see Discovery+ there with an activate button? 

Alex