<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Hi. it seems like the online player has changed and now it is freezing and crashing every 5 minutes and when I refresh the page it takes me back to the beginning of what I am trying to watch. Is there any way to fix this ?
The enhanced player has been removed from all platforms that previously had it.
The web standard player can struggle on some devices. We're currently testing a replacement, which should be ready soon. You can try it out yourself by adding "?useHis=true" to the address bar. e.g. to watch BT Sport 1:
