Xbox payment

[Anonymous]

I had until yesterday  a XBox payment.  although my bill I payl a little later this month, the access to xbox was not working.  Tried getting to speak to a person I gave up as seemed to be going in circles.  So I cancelled the XBox , but on accessing my bill details online,  the payment of £12  is still showing as needed.   I received e-mail confirming cancellation.

Either a mistake has been made somewhere, or pay,ents are taken a month behind, which doesn't make sense to me

[zulu17]

Hi @Anonymous 

 i notice that there were some issues that you experienced in previous years described in this thread.

https://community.bt.com/t5/Bills-Packages/Re-TV-package-still-shows-on-bill-despite-cancelling-more-than/m-p/2335814#M163485

i suspect given that the forum moderation team does not have account access you will need to go back to customer service by phone or live chat.

i wonder whether your cancellation  came either too late for the current billing cycle or whether the cancellation might be subject to a notice period ( possibly 30 days ).

[Anonymous]

Thanks for reply . Cancel anytime it says on the X box page

[Christopher_G]

Hi @Anonymous 

I definitely recommend giving our Customer Support team another call so that they check everything over from our side for you.

Hope you get sorted.

Chris