Hi having signed up for BT infinity in July I fully expected to be watching BT sport HD. NOT A CHANCE. The ads said join BT broadband before August 1st and you will get HD free for a year. What they didn't tell you was you had to activate/register for BT sport. Seeing it on my sky box I assumed I had it. Wrong. So after hours and hours on hold to their pathetic call centres I cannot have the HD nor can I cancel BT. So after my year is up it will be back to sky. At least they dont blatantly rip you off like these cowboys. No wonder this country is going down with companies like BRITISH telecoms and BRITISH gas, with their INDIAN call centres. Now on a mission to put people right about BT.
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Sorry to burst your bubble pmp, but Stewm is correct.
The ads did not say join BT broadband and get free HD for a year. What they DID say was, register for BT Sport by the 1st of August and get the channels on HD free for a year.
I have no real axe to grind here, btw, i am not in an infinity area and not likely to be for some time yet, so HD is just a mere dream for me at the moment.
I'm sorry to hear you had a bad experience. As mentioned previously by registering in June you should have been fine for free HD. I would recommend dropping an e-mail to firstname.lastname@example.org or if you have access to Twitter drop a line to @BTCare - they're extremely helpful and very good at getting things sorted.