Also forgot to mention - surely BT want to prioritise their stock of Humax boxes for new customers.
Shelling out to subsidise and distribute unwanted and unnecessary second boxes for existing customers just because they can't get their heads around the intricacies of Youview is just commercial madness.
Message to BT - we want to save you money here! We're also happy to extend our contracts. All you have to do is create a sales product that has basically no technical development associated with it. If you are concerned about who's responsible for end-to-end service quality just write it out as you do for the present BT Player services!
Quite, a point I've made to BT HQ.
I have also asked whether it's possible my BT supplied box (was sent after their player borked by retail box) could be added retrospectively to their system so I can receive the sports channels. Would of course mean I was paying £12.50 instead of £10 for the On Demand library but as I was likely to sign up for the live channels when they launch that's not really a big consideration for me.
At the moment the message is: Pay £15pm for Infinity and incur us the cost of providing a subsidised box and we'll give you free sports, pay us £26 and don't incur us box costs and we won't.
Not sure they've thought this through properly.
im not tech minded so please correct me if im wrong,but if customers who cant get infinity can download an app to view on a computer why cant an app be downloaded to BTs youview boxes or retail boxes for that matter,last October i was told Youview was the way forward,the future all singing,dancing box,8 months later we cant even get netflix.???.
I'm a BT phone customer, currently with O2 for broadband, but with the takeover by Sky, i have been looking at bringing my broadband over to BT also.
Had a look online, as certain sites point towards non infinty areas being sold a vision+ box to get BT Sports thru' DTT, but when you enter phone number during online sign up, all it offers is a You View box, later on the sale, it wants to also flog line rental, even though i have line rental saver with BT paid up till the end of the year, so the online sales site, isn't all that well set up, especially if trying to add something to an account you already have with BT, let alone announce free sport, surely all the set up stuff should have been live and ready to go.
It isn't my fault, that BT haven't even got fibre in my exchange, yet i would like to watch BT Sport on the TV, not on a mobile, PC etc, yet there is a box that will let you do that, but isn't currently being offered to new non infinty broadband customers, surely they must have realised there would be interest from day one, but it has just been one complicated mess.
I now have my MAC from O2, and from an earlier phone call to BT, although i'm not 100% the guy on the phone was getting what i was asking, i got the impression, that they would sell me a package that came with the Vision+ box for BT Sports, rather than You View, but what put me off, was the sales pitch about sky boxes, apps etc, so not quite sure he was getting that i was non infinity wanting DTT BT Sports.
Unless you change to BT Vision then you'll get BT Sports via the aerial but only in SD.
We live in a rural area, no Infinity for us until sometime next year at the very earliest. However we do have a great download speed, we're doing a "Sam Knows" test just now & that box is averaging a download of 10 meg so that's more than sufficient for watching movies on our YouView box. It's actually a great service right now, we're really enjoying BT YouView.
We did without sports for half a football season in order that we got an HD box. But there's no way whatsoever that I'm missing football this season, no way at all, I'm really annoyed about this.
Just off the phone to BT. Their solution is to "roll back" to BT Vision+.
But to do that there's a £200 equipment charge (we had BT Vision+ before, they're now saying we shouldve kept that box rather than throwing it out as they said we could do when we got YouView). And there's also a £49 activation charge. And ... wait for this ... they'll send an engineer out to remove the YouView box too.
Yeah. Sounds like a great deal to me.
Am away to investigate what other companies have to offer. No way BT are treating us like this.