We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Thank you for sending in your details. Please accept my apology for the delay in getting back to you.
I gave both your home and mobile number a quick call, I'm sorry I didn't get speaking to you today. I've placed an order to add the Free BT TV App extra onto your account. This order is due to complete overnight tonight. I've also applied a credit to cover the incorrect charge added onto your last bill.
I'm sorry I didn't get speaking to you today. If you need anything else, please let me know?