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Moderator
Moderator
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Message 11 of 14

Re: BT TV App Extra for free email

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Welcome back to the Community @McG.

Sorry that you have been billed for the BTTV Extra App after taking up the free App offer.  We're happy to take a look into this for you I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

Community ModeratorMatt
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McG
Aspiring Contributor
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Message 12 of 14

Re: BT TV App Extra for free email

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Many thanks Matt, I have responded to your private message.

Moderator
Moderator
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Message 13 of 14

Re: BT TV App Extra for free email

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Hi @McG,

Thank you for sending in your details. Please accept my apology for the delay in getting back to you.

I gave both your home and mobile number a quick call, I'm sorry I didn't get speaking to you today. I've placed an order to add the Free BT TV App extra onto your account. This order is due to complete overnight tonight. I've also applied a credit to cover the incorrect charge added onto your last bill.

I'm sorry I didn't get speaking to you today. If you need anything else, please let me know?

Thanks

PaddyB

Community ModeratorPaddyB
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McG
Aspiring Contributor
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Message 14 of 14

Re: BT TV App Extra for free email

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Thanks for your help Paddy, much appreciated.

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