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McG
Beginner
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Message 1 of 8

BT TV App Extra

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Hi,

Can someone advise how on earth I get BT TV App Extra, I have followed guides on here, tried everything and it seems impossible to order this! I went through my package, add tv addons, keep same package, click through a few screens, add bt app extra for 5 pounds....click ok....then an error related to BT sport??

It is like BT don't want people purchasing this...

I have the BT Max HD package already and BT sport etc, so how do I simply get this app extra...

thanks

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7 REPLIES 7
McG
Beginner
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Message 2 of 8

Re: BT TV App Extra

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This is the error I get when simply choosing the bt tv extra add on once I get through to the final ordering process.

 

bttvextra.PNG

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Moderator
Moderator
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Message 3 of 8

Re: BT TV App Extra

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Hi @McG 

Welcome to the Community and thanks for your post!

Sorry for the problems you're having placing your order for the BT TV app extra. Due to the issues, we'll pick this up and place the order for you.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
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McG
Beginner
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Message 4 of 8

Re: BT TV App Extra

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Thanks @RobbieMac, I have responded to your PM.

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McG
Beginner
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Message 5 of 8

Re: BT TV App Extra

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Hi @RobbieMac , it has been 4 days now since I provided the details and I have not heard anything, is this being looked into?

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Moderator
Moderator
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Message 6 of 8

Re: BT TV App Extra

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Hi @McG  sorry for the delay in getting to your form. We are a bit behind at the moment but you were next in the queue. I've picked up your case and placed the order for you. It will complete later today.

Cheers
John

Community ModeratorJohnC
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McG
Beginner
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Message 7 of 8

Re: BT TV App Extra

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Thanks John

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Moderator
Moderator
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Message 8 of 8

Re: BT TV App Extra

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Hi @McG  I've checked and the order has completed so it should be up and running for you now.

cheers
John

Community ModeratorJohnC
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