Solved! Go to Solution.
Hi, as per the norm the Customer Service staff have given you the wrong information. From the help pages.
The BT TV Purchases App allows customers who've left BT TV to still access the films and box sets they've bought. It's available on iOS or Android so you can download the app to your device from the Apple App Store or Google Play Store.What happens to my purchases when I leave BT TV?
When you leave BT TV, it takes 24 hours for your purchases to be activated in the BT TV Purchases App.How do I log in?
You'll need to have your BT ID, which was set up for your BT TV account. It's the same log in information you'd use to check your bills online. If you don’t have a BT ID, you’ll need to set one up before your service is stopped.
You need to remember your BT ID and password to use the TV Purchases App.
The simple facts are
once you have left BTTV you will not be able to access the purchases on BT TV
the alternarive method you can access the previous purchases is via the BT Purchases app or web player.
I believe upto 4 devices can be registeded.
In your case which devices have you attempted to use for the BT Purchases. ? have you tried more than one device and experienced similar problem ?
Are you able to log into the Bt Purchases app ?
Is the issue that you cannot see any of your content or that you are unable to download or play any of the content ?
Was any of the purchased content downloaded via the BT TV app whilst you had the BT TV contract?
Sorry you have had issues with this and welcome to the community.
Can I ask as you have mentioned you are unable to login.
Are you able to login to your MyBT to view your bills on bt.com? I only ask as that would be the same login details for the BT Purchases app.
Thanks for the clarifications.
looks like it is the BTID or password that is causing the problem.
i quickly had a look at the app on my iPad and if I used my correct logon details I as a current BT TV customer got the offer of a redirect to the BT TV app , but if I entered either an incorrect BT ID or incorrect password I got the error you reported.
I presume you have checked the case sensitivity and for any superfluous spaces in the data entered and that there is no erroneous auto filing of the fields by the iPad.
I iwill alert the forum mods to the issue that you are experiencing. ... I see @StuartH has already responded
I would need to get more information to see if we can sort this out for you.
I've sent you a private message asking for information we need to take a look at your account. Can I ask you to also provide the BT ID your using in the reply so we can further look at this for you.