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Kinder74
Aspiring Contributor
595 Views
Message 11 of 69

Re: BT TV Purchases

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Thank you - all fixed.
Very much appreciated
Cfursland
Beginner
536 Views
Message 12 of 69

Re: BT TV Purchases

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This has happened to me too. How can it be fixed? 

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Cfursland
Beginner
536 Views
Message 13 of 69

Re: BT TV Purchases

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How do I fix this problem on my own account?
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Kinder74
Aspiring Contributor
533 Views
Message 14 of 69

Re: BT TV Purchases

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Hi There, I didn’t fix it, a moderator picked up the problem then a BT TV specialist went onto the system I presume and made some changes to the requirement tree.
Thanks
Brian
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BT TV Expert
BT TV Expert
529 Views
Message 15 of 69

Re: BT TV Purchases

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Hi @Cfursland 

Sorry for the inconvenience, a fix has now been provided.

Can you try again and let me know if now working?

 

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Cfursland
Beginner
522 Views
Message 16 of 69

Re: BT TV Purchases

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It’s still not working:(
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BT TV Expert
BT TV Expert
519 Views
Message 17 of 69

Re: BT TV Purchases

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@Cfursland 

Ok don't worry, I did predict you'd say that, I have already asked our supplier to check their end too, this is something we don't have visibility of.

As soon as it is also fixed their end I will re-post with an update, I have already created a fault on my side for tracking purposes so I will be back in touch.

 

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Cfursland
Beginner
512 Views
Message 18 of 69

Re: BT TV Purchases

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Do you need my log in details or anything?
Thank you 🙏
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BT TV Expert
BT TV Expert
510 Views
Message 19 of 69

Re: BT TV Purchases

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No we have everything we need 🙂

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BT TV Expert
BT TV Expert
482 Views
Message 20 of 69

Re: BT TV Purchases

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Hi @Cfursland 

Sorry for the delay in getting back to you, your issue should be fixed now if you could kindly confirm.

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