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Mandy5
Newbie
342 Views
Message 31 of 64

Re: BT TV Purchases

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No worries, thank you.

 

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Mandy5
Newbie
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Message 32 of 64

Re: BT TV Purchases

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Any joy?

 

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BT TV Expert
BT TV Expert
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Message 33 of 64

Re: BT TV Purchases

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@Mandy5 

I normally would have an issue fixed that fast but unfortunately I am relying on a quick response from a 3rd party this time.

As soon as I hear it is fixed I will let you know.

BT TV expertDarren
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Mandy5
Newbie
309 Views
Message 34 of 64

Re: BT TV Purchases

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Thank you i appreciate the effort and I'm shore you'll get it fixed. 😊

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BT TV Expert
BT TV Expert
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Message 35 of 64

Re: BT TV Purchases

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Hi @Mandy5 

Can you try now please?

BT TV expertDarren
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Mandy5
Newbie
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Message 36 of 64

Re: BT TV Purchases

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An same issue

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BT TV Expert
BT TV Expert
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Message 37 of 64

Re: BT TV Purchases

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You may need to ensure that your BT ID is the "Account Holder" in order to access the app.

See the attached image.

 

 

 

BT TV expertDarren
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Mandy5
Newbie
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Message 38 of 64

Re: BT TV Purchases

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Yeah it is i can log in to the bt bill checking thing

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BT TV Expert
BT TV Expert
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Message 39 of 64

Re: BT TV Purchases

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@Mandy5 - Try again please? Hopefully last time.

BT TV expertDarren
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Mandy5
Newbie
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Message 40 of 64

Re: BT TV Purchases

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It seems to be working so yeah!!!!