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Cfursland
Beginner
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Message 21 of 58

Re: BT TV Purchases

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You are very clever, thank you it’s all working 👏👏👏
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Grantyboy
Beginner
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Message 22 of 58

Re: BT TV Purchases

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Hi. I am having the same issue. We left BT about 1 month ago and tonight we downloaded the BT TV purchases app to watch a movie that we purchased before leaving BT but keep getting an error message "third party user not subscribed". I would greatly appreciate any help or advise.
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Moderator
Moderator
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Message 23 of 58

Re: BT TV Purchases

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Hi @Grantyboy I'll send you a Private Message with details on how you can get in contact with the mod team and we'll raise this with our TV experts. 

Community ModeratorNeilO
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BT TV Expert
BT TV Expert
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Message 24 of 58

Re: BT TV Purchases

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Hi @Grantyboy 

Can you check if the app works now please?

BT TV expertDarren
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Grantyboy
Beginner
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Message 25 of 58

Re: BT TV Purchases

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Darren
That is absolutely fantastic! Whatever you did works. We are so grateful for your time.
Grant
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Moderator
Moderator
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Message 26 of 58

Re: BT TV Purchases

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@Grantyboy wrote:
Darren
That is absolutely fantastic! Whatever you did works. We are so grateful for your time.
Grant

Great to see things are sorted out now @Grantyboy Smiley Happy

Nice one @DarrenW 

Cheers,

Robbie

Community ModeratorRobbieMac
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Mandy5
Newbie
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Message 27 of 58

Re: BT TV Purchases

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I am having the same problem I can't log in to the purchases app at all i get the same message about third party user . I can log in to my by account to see bills ect . I'm really frustrated because if got 100's worth of purchase with by and the assured me is mantain Access when I left.

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BT TV Expert
BT TV Expert
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Message 28 of 58

Re: BT TV Purchases

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Hi @Mandy5 

Should work now can you try again please?

BT TV expertDarren
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Mandy5
Newbie
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Message 29 of 58

Re: BT TV Purchases

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Sorry to say still no joy same third party message

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BT TV Expert
BT TV Expert
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Message 30 of 58

Re: BT TV Purchases

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@Mandy5 

OK, sorry we must have another problem, I will get back to your shortly.

BT TV expertDarren
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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