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swanbear18
Beginner
204 Views
Message 61 of 67

Re: BT TV Purchases

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Thanks for replying again Darren. Still no luck though. Deleted app data and cache before uninstalling/reinstalling...but still getting the same error message.

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BT TV Expert
BT TV Expert
198 Views
Message 62 of 67

Re: BT TV Purchases

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@swanbear18 Okay thanks and sorry for what comes next...

The app is designed and managed by a third party company who don't respond very fast and in my experience don't provide very good responses.

I need to approach them to investigate further, will let you know once I have something, expect to wait a few days 😞

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swanbear18
Beginner
184 Views
Message 63 of 67

Re: BT TV Purchases

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Cheers Darren. No probs I appreciate you taking the time to try and sort this. If I have any luck in the meantime I'll let you know.

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BT TV Expert
BT TV Expert
182 Views
Message 64 of 67

Re: BT TV Purchases

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Thanks @swanbear18 I've had some initial responses so will keep you updated.

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swanbear18
Beginner
105 Views
Message 65 of 67

Re: BT TV Purchases

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Hi DarrenW and Lee-S

Not sure if any progress has been made but I am now back to the original issue I had a few weeks ago. When I try to log into the BT Purchases app it shows the error message 'third party not subscribed'

Sorry to disturb you with this again.

Thanks

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stone77
Beginner
90 Views
Message 66 of 67

Re: BT TV Purchases

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I’m having the same problem again as well now.  If keep trying sometimes I get through but not always.  So infuriating.  I really feel like I’ve been stolen from by BT - I’ve got hundreds of pounds of films and I can’t watch any of them.  Would have been much safer buying them through Amazon. 

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stone77
Beginner
81 Views
Message 67 of 67

Re: BT TV Purchases

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Darren you are amazing!  It’s so infuriating that we can’t even complain about it because nobody in customer service knows what you are talking about - it’s literally only you!  Thank you so much for being in here and doing this.

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