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Kinder74
Aspiring Contributor
163 Views
Message 81 of 95

Re: BT TV Purchases

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Aye, I was wondering that but tried downloading just a segment such a behind the scenes and still no joy! 

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BT TV Expert
BT TV Expert
149 Views
Message 82 of 95

Re: BT TV Purchases

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Hey, @VinceMarsters welcome back to BT!

I can either:

- Give you a refund for the amount you paid for the 2 films, you can choose to rebuy, buy something different, or simply enjoy having the money back

-Make them available to you again

 

 

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VinceMarsters
Contributor
135 Views
Message 83 of 95

Re: BT TV Purchases

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Thanks for the reply. Making them available again would be good (not that I can actually remember what it was I had - memory isn't what it used to be).
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Kinder74
Aspiring Contributor
99 Views
Message 84 of 95

Re: BT TV Purchases

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Hi Darren,

any reply from the supplier regarding the issue downloading The Last Jedi??

 Thanks 

brian

 

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wraighty46
Aspiring Contributor
84 Views
Message 85 of 95

Re: BT TV Purchases

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I have just left BT and have the same issue with the BT TV purchases app.  I cannot sign in and keep getting an error message "third party user not subscribed".  Before I left BT, I checked on the BTTV app that everything was there and all was fine. Can you assist please.

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wraighty46
Aspiring Contributor
81 Views
Message 86 of 95

Re: BT TV Purchases

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ignore this duplicated message

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BT TV Expert
BT TV Expert
70 Views
Message 87 of 95

Re: BT TV Purchases

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Hi @Kinder74

Unfortunately the supplier we use for the TV Purchases app is unable to understand what is causing the problem, and rather than investigating further, are asking to review again on 11th December.

On 11th December, we are moving the purchases solution back into BT. With some development we will be providing all of your purchases on the BT TV App rather than the BT Purchases App.

This means that you can download the BT TV App on 11th December, and expect to be able to log in and view your purchases.

If on that day, you still find you are unable to see/download films you have purchased please let me know as it would indicate something wrong on our side and we can get to the bottom of it.

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BT TV Expert
BT TV Expert
63 Views
Message 88 of 95

Re: BT TV Purchases

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Hi @wraighty46 

Should be working now, can you re-test?

 

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Kinder74
Aspiring Contributor
61 Views
Message 89 of 95

Re: BT TV Purchases

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Brilliant- thanks once again for your help in this matter.

best regards 

brian

 

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scointer
Recognised Expert
48 Views
Message 90 of 95

Re: BT TV Purchases

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@DarrenW  Would this work that is ongoing cause the BTTV app to stop scheduling remote recordings to the STB ;(

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