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wraighty46
Aspiring Contributor
997 Views
Message 91 of 115

Re: BT TV Purchases

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Hi, yes thanks. What was wrong with it? Should I also use BTTV app in future as in your reply to another user?

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DarrenW
BT TV Expert
997 Views
Message 92 of 115

Re: BT TV Purchases

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Hi @scointer 

The recordings issue will be fixed in an update to the app being released at 11am tomorrow.

DarrenW
BT TV Expert
994 Views
Message 93 of 115

Re: BT TV Purchases

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@wraighty46 You will still need to use the Purchases app for now, post 11th you can use the BT TV App if you need to access those purchases

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scointer
Recognised Expert
961 Views
Message 94 of 115

Re: BT TV Purchases

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@DarrenW - Do you believe this update happened?

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DarrenW
BT TV Expert
956 Views
Message 95 of 115

Re: BT TV Purchases

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It did land, still having issues? If so send me a private message. Trying to keep this thread for purchases

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Candy1
Beginner
805 Views
Message 96 of 115

Re: BT TV Purchases

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Hi Darren, i am also experiencing the same issues at Kinder74 has detailed, we had to cancel the BTTV service and the home tech expert / installer could not get the new (small) you view box to work for us.  Now I can no longer get access to the films we purchased via the App.  I can still log into My BT web page to view bills etc, as we still have all the other services from BT.  Please can you help me? Thanks. 

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JohnC2
Moderator
Moderator
795 Views
Message 97 of 115

Re: BT TV Purchases

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Hi @Candy1 welcome to the forum and thanks for posting. What Happens My BT TV Purchases If I Leave BT TV have you tried uninstalling and installing the BT TV App and see if the purchased content appears after 24hrs?

cheers
John

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Candy1
Beginner
783 Views
Message 98 of 115

Re: BT TV Purchases

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Hi John, I can’t log into the my tv section, I have tried taking the app off and adding it again, using the same log in I use to view bills, but it won’t let me in. Thanks
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JohnC2
Moderator
Moderator
779 Views
Message 99 of 115

Re: BT TV Purchases

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Hi @Candy1 thanks for confirming that. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you get your purchases back. 

Cheers
John

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Candy1
Beginner
710 Views
Message 100 of 115

Re: BT TV Purchases

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Hi just to say, thank you so much for your help, this has been resolved now.

Thank you!