cancel
Showing results for 
Search instead for 
Did you mean: 
Kinder74
Aspiring Contributor
379 Views
Message 11 of 58

Re: BT TV Purchases

Go to solution
Thank you - all fixed.
Very much appreciated
Cfursland
Beginner
320 Views
Message 12 of 58

Re: BT TV Purchases

Go to solution

This has happened to me too. How can it be fixed? 

0 Ratings
Reply
Cfursland
Beginner
320 Views
Message 13 of 58

Re: BT TV Purchases

Go to solution
How do I fix this problem on my own account?
0 Ratings
Reply
Kinder74
Aspiring Contributor
317 Views
Message 14 of 58

Re: BT TV Purchases

Go to solution
Hi There, I didn’t fix it, a moderator picked up the problem then a BT TV specialist went onto the system I presume and made some changes to the requirement tree.
Thanks
Brian
0 Ratings
Reply
BT TV Expert
BT TV Expert
313 Views
Message 15 of 58

Re: BT TV Purchases

Go to solution

Hi @Cfursland 

Sorry for the inconvenience, a fix has now been provided.

Can you try again and let me know if now working?

 

BT TV expertDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Reply
Cfursland
Beginner
306 Views
Message 16 of 58

Re: BT TV Purchases

Go to solution
It’s still not working:(
0 Ratings
Reply
BT TV Expert
BT TV Expert
303 Views
Message 17 of 58

Re: BT TV Purchases

Go to solution

@Cfursland 

Ok don't worry, I did predict you'd say that, I have already asked our supplier to check their end too, this is something we don't have visibility of.

As soon as it is also fixed their end I will re-post with an update, I have already created a fault on my side for tracking purposes so I will be back in touch.

 

BT TV expertDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Reply
Cfursland
Beginner
296 Views
Message 18 of 58

Re: BT TV Purchases

Go to solution
Do you need my log in details or anything?
Thank you 🙏
0 Ratings
Reply
BT TV Expert
BT TV Expert
294 Views
Message 19 of 58

Re: BT TV Purchases

Go to solution

No we have everything we need 🙂

BT TV expertDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Reply
BT TV Expert
BT TV Expert
266 Views
Message 20 of 58

Re: BT TV Purchases

Go to solution

Hi @Cfursland 

Sorry for the delay in getting back to you, your issue should be fixed now if you could kindly confirm.

BT TV expertDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Reply