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Cfursland
Beginner
1,421 Views
Message 21 of 115

Re: BT TV Purchases

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You are very clever, thank you it’s all working 👏👏👏
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Grantyboy
Beginner
1,399 Views
Message 22 of 115

Re: BT TV Purchases

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Hi. I am having the same issue. We left BT about 1 month ago and tonight we downloaded the BT TV purchases app to watch a movie that we purchased before leaving BT but keep getting an error message "third party user not subscribed". I would greatly appreciate any help or advise.
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NeilO
Moderator
Moderator
1,386 Views
Message 23 of 115

Re: BT TV Purchases

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Hi @Grantyboy I'll send you a Private Message with details on how you can get in contact with the mod team and we'll raise this with our TV experts. 

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DarrenW
BT TV Expert
1,374 Views
Message 24 of 115

Re: BT TV Purchases

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Hi @Grantyboy 

Can you check if the app works now please?

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Grantyboy
Beginner
1,365 Views
Message 25 of 115

Re: BT TV Purchases

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Darren
That is absolutely fantastic! Whatever you did works. We are so grateful for your time.
Grant
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RobbieMac
Moderator
Moderator
1,359 Views
Message 26 of 115

Re: BT TV Purchases

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@Grantyboy wrote:
Darren
That is absolutely fantastic! Whatever you did works. We are so grateful for your time.
Grant

Great to see things are sorted out now @Grantyboy Smiley Happy

Nice one @DarrenW 

Cheers,

Robbie

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Mandy5
Beginner
1,310 Views
Message 27 of 115

Re: BT TV Purchases

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I am having the same problem I can't log in to the purchases app at all i get the same message about third party user . I can log in to my by account to see bills ect . I'm really frustrated because if got 100's worth of purchase with by and the assured me is mantain Access when I left.

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DarrenW
BT TV Expert
1,301 Views
Message 28 of 115

Re: BT TV Purchases

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Hi @Mandy5 

Should work now can you try again please?

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Mandy5
Beginner
1,298 Views
Message 29 of 115

Re: BT TV Purchases

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Sorry to say still no joy same third party message

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DarrenW
BT TV Expert
1,292 Views
Message 30 of 115

Re: BT TV Purchases

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@Mandy5 

OK, sorry we must have another problem, I will get back to your shortly.

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