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Kinder74
Aspiring Contributor
198 Views
Message 71 of 95

Re: BT TV Purchases

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Hi Darren,

Please see below. Thanks 

4C0E6148-263A-47A3-B81F-AC735EDF9C76.jpeg

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Kinder74
Aspiring Contributor
197 Views
Message 72 of 95

Re: BT TV Purchases

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Just to add - download works on other films but not for Solo or Last Jedi? 
thanks

 

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BT TV Expert
BT TV Expert
181 Views
Message 73 of 95

Re: BT TV Purchases

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Thanks @Kinder74 

I have passed this on to the supplier to check their end, what device was the screenshot taken on?

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Kinder74
Aspiring Contributor
178 Views
Message 74 of 95

Re: BT TV Purchases

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Thanks Darren it was on an IPad which i have previously been able to download and watch other films on BT tv purchases 

best regards 

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BT TV Expert
BT TV Expert
160 Views
Message 75 of 95

Re: BT TV Purchases

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@Kinder74 

Can you please complete the following and report back?

To mitigate the issue, the user should:
1. Remove the app from the device (including the BT TV Purchases account from the phone settings) and re-install.
2. After that, the user should log back into the account, go to settings > devices > remove the devices that are linked to the account.
3. Initiate the download again.

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Kinder74
Aspiring Contributor
149 Views
Message 76 of 95

Re: BT TV Purchases

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Done all that - same error? 

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VinceMarsters
Contributor
141 Views
Message 77 of 95

Re: BT TV Purchases

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@DarrenW Not sure if you will be able to help with my issue. I was with BT a year or so back and had a couple of TV purchases. When I left I never used the purchases app so have no idea if it worked then. I have since come back to B but have a different account number now (with BTTV). Both the old and new account use the same BTID. When I check the normal BT TV app, I have no purchases showing and when I try logging into the BT TV Purchases app, it tells me that existing BT TV customers should use the BT TV app instead and won't log me in.

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BT TV Expert
BT TV Expert
125 Views
Message 78 of 95

Re: BT TV Purchases

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@Kinder74 

Ok, thanks for doing that, went back to the supplier asking them to pull their finger out 🙂

 

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Distinguished Guru
Distinguished Guru
108 Views
Message 79 of 95

Re: BT TV Purchases

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Just an observation (which may be totally irrelevant to the issue) ,

I believe the film(s) have you have the the download issue with are bonus editions so are actually a collection of items one of which  would be movie itself 

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Kinder74
Aspiring Contributor
91 Views
Message 80 of 95

Re: BT TV Purchases

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Thanks Darren

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