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Beginner
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BT TV app shows 145 unknown devices!

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Hi. Just signed up to BT TV and have downloaded both TV and Sport apps (ios)

Sport app works fine but TV app will not let me watch anything as it says I have reached my limit of devices. 
when I go into manage devices it shows me a list of 145 devices none of which are mine. 
It will not let me delete any of them. 

I have contacted BT support and they do not understand why I am seeing this list as on their system it is only showing as the two devices which I have connected, iPhone and iPad.

it would appear I have a list of someone else’s account and the devices associated with that account but BT support could not understand how I was able to see a list of 145 devices as the limit is 4 on any one account  

Has anyone experienced this before and if so how did you fix it  

I have tried it on multiple devices and as soon as I login I get exactly the same list on each device.

Thank you

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Distinguished Guru
Distinguished Guru
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Re: BT TV app shows 145 unknown devices!

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Hi @AH70 

Can you post an image of what you are seeing.

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Beginner
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Message 3 of 3

Re: BT TV app shows 145 unknown devices!

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Hi. 
I sent some screen shots to tv.apps@bt.com and they have now resolved this issue. 
thanks

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