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Beginner
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Message 1 of 4

BT TV log in issues on Chrome, WJ900

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Hello,

When i try to log in to BT TV through Chrome it is saying problems logging in with the error code WJ900. App is working on my phone, and all is working on the TV. I can log into MYBT on Chrome and everything else, just seems to be an error with trying to watch TV.

I have checked, my account is linked etc and i am the account holder

 

Any ideas?

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Moderator
Moderator
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Message 2 of 4

Re: BT TV log in issues on Chrome, WJ900

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Hi @eddfanshawe, welcome to the community and thanks for posting, I'm sorry to see you're having problems using your BT TV app. Can you check how many devices are linked to your BT TV app by logging in on your phone? Once logged in choose 'Manage Devices' within 'Settings'.

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Beginner
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Message 3 of 4

Re: BT TV log in issues on Chrome, WJ900

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Hello 

There is 4 devices, including the laptop on which it’s not working. And I pay for app extra

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Message 4 of 4

Re: BT TV log in issues on Chrome, WJ900

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Hi @eddfanshawe,

Thank you for posting back. That error message can somethings be cleared by clearing your cookies. Please can you give that the try?

Thanks

PaddyB

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