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Aspiring Contributor
435 Views
Message 1 of 12

BT TV missing subscription channels

Good morning,

My BTTV went active this morning but the subscription channels are still not showing, I’ve attempted retuning & resetting the box but nothing. 

How long does it usually take for them to appear? I’ve got the VIP package but can only see freeview at present. 

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11 REPLIES 11
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Recognised Expert
432 Views
Message 2 of 12

Re: BT TV missing subscription channels

@Mike1987 

Give it a bit of time and also try rebooting the HomeHub as that's often a necessary step.

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Expert
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Message 3 of 12

Re: BT TV missing subscription channels

@Mike1987 also try running a software update on the Youview box

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Aspiring Contributor
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Message 4 of 12

Re: BT TV missing subscription channels

I've tried both rebooting my smart hub and updating software; I'll just wait and see if it updates at any point today. 

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Expert
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Message 5 of 12

Re: BT TV missing subscription channels

Have you updated the software on the Youview box? Also check MyBT for your order status. If it doesn't say closed, it won't be ready. It can take up to midnight on activation day for it to be completed

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Message 6 of 12

Re: BT TV missing subscription channels

Whereabouts on the EPG are you looking? the Sky channels start at 335

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Aspiring Contributor
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Message 7 of 12

Re: BT TV missing subscription channels

Only thing showing on EPG is the freeview channels, nothing else. 

The order is still showing as open so maybe it’s just a tad delayed although internet is working already. 

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Expert
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Message 8 of 12

Re: BT TV missing subscription channels

@Mike1987  they all complete in stages. So if broadband is showing as working, it'll push on to the next stage. That might be in someone's job queue if it needs manual intervention. If it's an auto job, it'll push through..  

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Highlighted
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Message 9 of 12

Re: BT TV missing subscription channels

Try logging in to the NowTv website and see if you can watch online using the App

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Aspiring Contributor
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Message 10 of 12

Re: BT TV missing subscription channels

I’ve been able to watch on NowTV app & BT Sport since I ordered so no issue there, just nothing showing on the EPG apart from the freeview channels. 

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