BT sport subscriptions channels BT sport app not working

[Superjax123]

Last weekend suddenly BT Sport, subscription channels and BT Sport app not working. The BT player does not open. There's a fault error code 115c coming up. I am currently doing a factory reset and has been on same screen 'setting up TV services for the last 15-20 mins. This happened when I spoke to faults 3 days ago. How can I get back my channels?

[gavinlambourne]

@Superjax123  - please can you try two things for me if you haven't already tried these.

1) Press back or close on the "Setting up TV services screen"

If (1) doesn't work;

2) Switch set-top box off, remove the network cable, switch set-top box back on and complete the first time set-up with the network cable removed.

Please let me know how you get on.

[Superjax123]

I tried option 1 which bypass the screen but the channels still not working. Error code BTP-115C. Did option 2 and the same error code appeared again. When I select BT Sport or other subscription channel it says I need to set these channels up or add it to my package. Since I changed over to BT Halo 1 this has been an issue.

[Superjax123]

sorry I will retry option 2 again then let you know.

[gavinlambourne]

Thanks @Superjax123  - your original issue was a different problem.

Now you're past the setting up TV services issue, give me a couple of minutes and I'll look into your original issue.

[Superjax123]

Yes  I noticed this on the original fault reference BT created. The TV is not jittery or flashing. Thanks for acknowledging.

[Superjax123]

Just tried option 2 again. Same error code BTP-115C.

[gavinlambourne]

@Superjax123  - please try again now.

[Superjax123]

Hi Gavin. It now works! You are amazing. Thank you so much!

[Superjax123]

Hi Gavin the app doesn't work still.