cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
spierso1241
Beginner
695 Views
Message 1 of 3

BTTV VIP Package access to 4k channels

Hi

I have signed up for BT TV with the VIP package. I recieved my tv box (which i believe to be a youview+ box) today and set it up, however I dont appear to have access to the 4k content such as BT sport Ultimate, it doesn't appear on the EPG

On the description it does state "VIP includes BT Sport Ultimate". I do have access to all the HD channels

Am I missing something? does it take extra time to activate this, looking at pictures of the 4k box, mine doesnt have the ultra HD logo written on the front of it so have I been sent the wrong box

any help & guidance much appreciated

0 Ratings
Reply
2 REPLIES 2
NeilO
Moderator
Moderator
674 Views
Message 2 of 3

Re: BTTV VIP Package access to 4k channels

Hi @spierson1241, I'm sorry it does sound like you've been sent the wrong box. I know there were stock issues with the 4K boxes but this has since been resolved. If you contact 0800 800 150 they'll be able to sort you with a replacement. 

0 Ratings
Reply
spierso1241
Beginner
662 Views
Message 3 of 3

Re: BTTV VIP Package access to 4k channels

Thanks, will try ringing 

0 Ratings
Reply