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dna
Beginner
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Message 1 of 5

BTplayer or BT sport not working on BT-TV box

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Since updating the  software on my BT-TV box on the 14/09/18, I have been unable to access my BTplayer or BTsport.

I receive an error code :- BTP-16002,IPC6017 for BTsport 

                                                BTP-15990 for BTplayer

I have phoned Technical support and they said there was a bug in the update and a new update would be rolled out within 8 days. There has still been no update.

Has anyone else experienced this issue ?

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: BTplayer or BT sport not working on BT-TV box

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Hi @dna,

I'd like to get this looked into for you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

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Moderator
Moderator
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Message 3 of 5

Re: BTplayer or BT sport not working on BT-TV box

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Hi @dna The BTTV team have told me they have been in touch and fixed this for you. Can you confirm that everything is working OK for you now, and if so are you happy for me to close the case?

Cheers
John

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dna
Beginner
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Message 4 of 5

Re: BTplayer or BT sport not working on BT-TV box

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You’re team did a great job running through different tests until it was sorted.
Thank you and yes you can close the case now
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Moderator
Moderator
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Message 5 of 5

Re: BTplayer or BT sport not working on BT-TV box

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@dna That's great, I'll pass on your message to @JohnC2 when he's back in the office Smiley Very Happy

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