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Kjs123
Beginner
541 Views
Message 1 of 12

Bt sport channels not working

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Please advise have ran speed check and have checked cables and have reset box but to no avail. Please help.
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11 REPLIES 11
BT Sport Expert
BT Sport Expert
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Message 2 of 12

Re: Bt sport channels not working

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Hi, sorry to hear your having trouble. Can i ask you a few questions? Hopefully I can help

 

What Set Top Box do you have?

Do you only subscribe to BT sport channels? or do you have BT TV channels as well?

do you recieve any error messages?

Community ModeratorBT Sport @ BT Tower
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Kudos”
I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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Kjs123
Beginner
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Message 3 of 12

Re: Bt sport channels not working

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You view box. we have only been with bt a few months and have broadband infinity and got a deal on bt TV.
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Kjs123
Beginner
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Message 4 of 12

Re: Bt sport channels not working

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We had no error message
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BT Sport Expert
BT Sport Expert
502 Views
Message 5 of 12

Re: Bt sport channels not working

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Can you explain the problem a bit please?

Community ModeratorBT Sport @ BT Tower
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Help others by clicking on ‘Mark as accepted solution’
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Kudos”
I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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Kjs123
Beginner
495 Views
Message 6 of 12

Re: Bt sport channels not working

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All the bt sport channels are not working
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Kjs123
Beginner
494 Views
Message 7 of 12

Re: Bt sport channels not working

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We have now had error message 6011 and 6023
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Kjs123
Beginner
490 Views
Message 8 of 12

Re: Bt sport channels not working

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Getting significantly annoyed at inability to access BT Sports.
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BT Sport Expert
BT Sport Expert
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Message 9 of 12

Re: Bt sport channels not working

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I've done some tests, which indicate a poor connection between your BT home hub and your YV box.

 

If you're using extenders or powerline adapter please try without them.

 

So if you could connect your YV box directly to the home hub and restart both and try again please

Community ModeratorBT Sport @ BT Tower
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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Kjs123
Beginner
454 Views
Message 10 of 12

Re: Bt sport channels not working

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My yv box is in the living room with my TV and my hub is in the hall.

Do you mean for me to connect to the hub, restart then reconnect the yv box to the tv again?
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