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mas13347
Beginner
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Message 1 of 2

Bt tv change of package

Hi I changed my package yesterday to the now tv and sky but my order saying pending and waiting to activate now tv every time I go on it it reset my mow tv password can anyone help with this 

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Matt-S
Moderator-Retired
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Message 2 of 2

Re: Bt tv change of package

Hi @mas13347,

Welcome to the Community and thanks for taking the time to post.

I'm sorry that you are having problems with your BTTV.

It would be best to call 0800 800 150 in this case so they can check the account to make sure the order is progressing as planned or needs to be cancelled and replaced.

Thanks

Matt

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