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gwaelod
Aspiring Contributor
18,560 Views
Message 1 of 15

Can't access Bt Sport on Youview box

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As title - I can't access BT Sport on my Youview box.  I have an unlimited BT Broadband package, and am not in an Infinity area.    I have BT Sport Pack listed on my bill - it costs £0.00 

 

 

My Youview box was not obtained from BT, but came from Youview directly as I was one of the original Youview trialists and was allowed to keep it end of the trial.  The box is branded BT and has BT Player app as part of the main Youview menu and listed within the list of "players"...like iPlayer, S4C player etc.  When I click on any of those options I get taken to a BT TV splash screen.  I think BT sport is available across third party youview boxes anyway...so I think it somehow should work.

 

I do not have BT sport showing on 507/508  or indeed any other channel in the main menu.

 

I never expected to see BT Sport whilst it was only enabled in association with Infinity...but now it appears to be available "free" to those with standard Broadband too...so I "should" theoretically be able to get it.  I have tried signing up for the BT TV essential package ... this will cost me £5 a month...which I don't think I should have to pay ... as its supposed to be free, and in anycase it looks like I will get another box If I do order it...which I don't need.

 

So...how do I get BT sport enabled........

 

BT sport works for me at home fine on my computer and via android app by the way.

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14 REPLIES 14
Distinguished Guru
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Message 2 of 15

Re: Can't access Bt Sport on Youview box

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BT don't offer BT Sport on the BT TV platform unless you are signed up to a BT TV subscription.  As you've found, that's a minimum of £5/month.  That's just the way BT have chosen to do it.

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Telecom89
Recognised Expert
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Message 3 of 15

Re: Can't access Bt Sport on Youview box

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Hi. My understanding was that yu could only get BT Sport on a YouView box if you have infinity BB and you pay the £5/month.

 

If you can't get infinity not much point paying the £5/month tbh.

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Guru
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Message 4 of 15

Re: Can't access Bt Sport on Youview box

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Hi, it is also available on ADSL (normal broadband lines) if you have sufficient speed.

 

Stew

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Telecom89
Recognised Expert
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Message 5 of 15

Re: Can't access Bt Sport on Youview box

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Really? Are you sure about this? I have BT BB (not infinity, even though infinity is available in my area).

 

Are you saying that I can get BT Sport on my BT-provided YouView box without having to take infinity?

 

I get about ~14MBps on standard BB.

 

Can you point me in the direction of the part of the BT website where I can get Sport on YouView without taking Infinity?

 

thanks...

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Distinguished Guru
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Message 6 of 15

Re: Can't access Bt Sport on Youview box

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You'll only be able to get it if your exchange is multicast-enabled for copper ADSL.

 

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27270

gwaelod
Aspiring Contributor
18,500 Views
Message 7 of 15

Re: Can't access Bt Sport on Youview box

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Yes after going through innumerable options and links on BT website I conclude that is the case...however the BT Sport website does say BT Sport is free for BT broadband users....with little if any qualification that it is only free via computer/android and not via Youview.

 

I think I'll drop a complaint in to ASA.

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Telecom89
Recognised Expert
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Message 8 of 15

Re: Can't access Bt Sport on Youview box

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Ectophile wrote:

You'll only be able to get it if your exchange is multicast-enabled for copper ADSL.

 

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27270


Yes but that link states:

"If you can't get BT Infinity, you could get BT Sport with BT Broadband. BT Sport HD isn't available"
and not if you have BB and choose not to have Infinity.
I.e. if you want BT Sport on your YouView box and Infinity is available to you, you'll have to buy Infinity.
If you want BT Sport on your YouView box and Infinity is NOT available to you, AND your exchange is Copper multicast-enabled THEN you can have it on YouView. Otherwise not.
Yes?

 

 

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ronymaxwell
Beginner
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Message 9 of 15

Re: Can't access Bt Sport on Youview box

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How do I find out if my exchange is Copper multicast-enabled?

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Guru
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Message 10 of 15

Re: Can't access Bt Sport on Youview box

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Hi, put here details in the BT Wholesale chacker and it should say under "other offerings"

https://www.btwholesale.com/includes/adsl/main.html

Stew

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