My Infinity 2 was physically installed on 8th December - then order did not 'close' (their explanation) and would not close being allocated as a 'Wholesale Stuck Order" (whatever that is?) - one to two days to sort (wasn't) - then up to five days (wasn't) - just finished a long chat with a rep (very pleasant) - but who, by taking control of my screen, shared my experience of the truly awfully designed BT online system response to 'activation failure' and suggested.... you guessed it, escalation and yet another up to five days for response. I have full transcript of chat and record of calls/contacts/times etc.
The upshot is there is a problem, BT Sport works on my Sky Box, and in HD as ordered, but will not activate on either PC or tablet (ipad) where it just seems to progress in endless loops of activation pages and failure (without any indication of same). It does not replacate the situation here in that the solution, which obviously worked for others, did not for me sadly. I have other issues, but trying to tackle one by one...
Anyone any other ideas please, as I cannot stand the prospect of a further delayed and time wasting response from BT themselves. Or is the problem just insurmountable and it would be quicker to go back to Sky?
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’
Show your appreciation! Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You