cancel
Showing results for 
Search instead for 
Did you mean: 
Brookstermax
Aspiring Contributor
399 Views
Message 1 of 9

Can’t add Sky Sports Main Event HD

Go to solution

Have BT TV recently and it’s very good.

Id like to add Sky Sports Main Event HD. I login in and go through the order process online only adding Sky Sports, only to get this cryptic message below and it fails.

any ideas? Cheers!

“Sorry...

There are no BT Sports promotions this customer can move to. Please go back and select Manage BT TV and BT Sports on BT TV”

0 Ratings
Reply
8 REPLIES 8
379 Views
Message 2 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

How long have you been a TV customer? I had this when I first joined but it cleared up after a few days. 

0 Ratings
Reply
-Richie-
Expert
372 Views
Message 3 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

Do you have a second box subscription or just one ?

0 Ratings
Reply
Brookstermax
Aspiring Contributor
369 Views
Message 4 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

Hello! Yes new returning customer connected  toTV service on 12th June and no second box.

0 Ratings
Reply
-Richie-
Expert
365 Views
Message 5 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

Just call up and ask for it done by phone, I only asked about the 2nd box as you can't have Sky products on multibox subscriptions.

0 Ratings
Reply
Brookstermax
Aspiring Contributor
348 Views
Message 6 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

Thanks all I guessed as much that I would need to pickup the phone.

It would have been nice for it to just work online - what is a customer supposed to interpret from such a response?

0 Ratings
Reply
robotman1
Aspiring Expert
324 Views
Message 7 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

I've been getting the error “Sorry...There are no BT Sports promotions this customer can move to. Please go back and select Manage BT TV and BT Sports on BT TV” for months now no matter what changes I try to make. I've had to ring up this past few times to make chnges.

For adding Main Event though I found following this link worked place your order online >

Hope this helps.

Brookstermax
Aspiring Contributor
303 Views
Message 8 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

That link works! Awesome. Thanks.

BT need to tidy up the form to work properly.

0 Ratings
Reply
robotman1
Aspiring Expert
299 Views
Message 9 of 9

Re: Can’t add Sky Sports Main Event HD

Go to solution

Glad to be of help @Brookstermax  😀