Can’t add Sky Sports Main Event HD

[Brookstermax]

Have BT TV recently and it’s very good.

Id like to add Sky Sports Main Event HD. I login in and go through the order process online only adding Sky Sports, only to get this cryptic message below and it fails.

any ideas? Cheers!

“Sorry...

There are no BT Sports promotions this customer can move to. Please go back and select Manage BT TV and BT Sports on BT TV”

[benwiddowson]

How long have you been a TV customer? I had this when I first joined but it cleared up after a few days. 

[-Richie-]

Do you have a second box subscription or just one ?

[Brookstermax]

Hello! Yes new returning customer connected  toTV service on 12th June and no second box.

[-Richie-]

Just call up and ask for it done by phone, I only asked about the 2nd box as you can't have Sky products on multibox subscriptions.

[Brookstermax]

Thanks all I guessed as much that I would need to pickup the phone.

It would have been nice for it to just work online - what is a customer supposed to interpret from such a response?

[Anonymous · Accepted solution]

I've been getting the error “Sorry...There are no BT Sports promotions this customer can move to. Please go back and select Manage BT TV and BT Sports on BT TV” for months now no matter what changes I try to make. I've had to ring up this past few times to make chnges.

For adding Main Event though I found following this link worked place your order online >

Hope this helps.

[Brookstermax]

That link works! Awesome. Thanks.

BT need to tidy up the form to work properly.

[Anonymous]

Glad to be of help @Brookstermax  😀