cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
477 Views
Message 1 of 2

Can't subscribe to BT Sport PAYG due to "Sorry, the service is unavailable"

Go to solution

I used to be a BT customer but switched fully over to another provider. I now want to enrol for BT Sport and I am using the same details as my previous account when signing up.

 

I get this error at the point where it is loading the card payment inline window:

 

Burnedrope_0-1677090190443.png

I've tried enrolling via pc, laptop, and mobile browsers to no avail. and also with wifi and data connections.

 

All add-ons/adblockers etc have been disabled.

 

Same happens each time. I googled and there was some stuff about unusual characters but that doesn't fit my issue - my email address is simply my name.surname@gmail.com

 

My password is v. complex with multiple special chars etc but that's normal.

0 Ratings
Reply
1 REPLY 1
461 Views
Message 2 of 2

Re: Can't subscribe to BT Sport PAYG due to "Sorry, the service is unavailable"

Go to solution

It worked with a brand new account for monthly pass - all I did was change the email address. The pw and other details were exactly what I'd used before.

 

 

0 Ratings
Reply