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nostra999
Aspiring Expert
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Message 1 of 6

Can’t update package without removing now tv boost

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Hey wondering if anyone can help- have vip trying to add bt kids but it won’t let me order it without removing now tv boost.

89778E0F-A7D7-4BEC-96A1-C064421E69DF.png

any idea why?

 

thanks!

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5 REPLIES 5
zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 6

Re: Can’t update package without removing now tv boost

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Hi @nostra999 

Perhaps it is only asking you if you want to cancel your Now Tv Boost ?

If you don’t select that option and just hit continue on that screen , what happens next ?

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nostra999
Aspiring Expert
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Message 3 of 6

Re: Can’t update package without removing now tv boost

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Hey @zulu17  that was my thought too but if I don’t select it I can’t proceed. All very odd.

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JohnC2
Moderator
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Message 4 of 6

Re: Can’t update package without removing now tv boost

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Hi @nostra999 I've checked this order journey for you and told that this is because the HD is is part of the VIP package and therefore it should be removed on this order journey to prevent an incorrect charge for it.

Cheers
John

zulu17
Distinguished Guru
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Message 5 of 6

Re: Can’t update package without removing now tv boost

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That seems strange as the BT TV Kids add on is SD content only , the Now TV Kids has I believe some HD.

 

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nostra999
Aspiring Expert
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Message 6 of 6

Re: Can’t update package without removing now tv boost

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Thanks @JohnC2 - kind of makes sense but equally confusing - I have gone ahead and done the upgrade.

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