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Beginner
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Message 1 of 70

Cancel BT sport

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Hi can someone please help I need to cancel my sports Package but can’t use my phone, is there anyway I could do this online
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Message 2 of 70

Re: Cancel BT sport

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@stuartd34wrote:
Hi can someone please help I need to cancel my sports Package but can’t use my phone, is there anyway I could do this online

Hi @stuartd34   Have you tried Live Chat. I would try BT Sport, Account & Billing. If you choose Cancel BT Sport it doesn’t take you to Live Chat.

https://www.bt.com/help/home/contactus/

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Beginner
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Message 3 of 70

Re: Cancel BT sport

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This is what happened online chat

Hi Stuart, I understand you want to cancel BT sports. I am from billing department. Loyalty team deals with cancellation. You can speak to then about this on 0800800030, 8am to 9pm Mon-Fri 8am to 8pm Saturday 9am to 6pm Sunday.Megha
And the just disconnected within a second, BT is an absolute joke but thank tho 👍
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Moderator
Moderator
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Message 4 of 70

Re: Cancel BT sport

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Hi @stuartd34  Welcome to the forum and thanks for posting. Sorry you were unable to cancel the BT Sport service via the chat team. We'll be happy to help you with this. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John 

 

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Moderator
Moderator
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Message 5 of 70

Re: Cancel BT sport

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Hi @stuartd34  Did you complete the form to contact us? If not and you still need help with this please reply to the private message I sent you on the 6th.

Cheers
John

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Moderator
Moderator
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Message 6 of 70

Re: Cancel BT sport

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Hi @stuartd34  Thanks for getting back to my PM and glad I have been able to get this sorted for you.

cheers
John

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Newbie
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Message 7 of 70

Re: Cancel BT sport

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So spill the beans how you did this without phoning them up please as Ive got the letter today to renew contract or pay for Sport so as I dont watch any of it I want to unsubscribe, any help appreciated. 

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Newbie
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Message 8 of 70

Re: Cancel BT sport

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Hi,

 

Would you be able to solve the same issue for me? I also need to cancel BT Sport online. Thanks!

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Moderator
Moderator
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Message 9 of 70

Re: Cancel BT sport

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Hi @sophiefour and thanks for posting.

Sorry you want to cancel the BT Sport. Have you tried contacting the loyalty team on 0800800030. They should be able to get this sorted for you. If you have any problems post back and let me know.

Cheers

David

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Newbie
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Message 10 of 70

Re: Cancel BT sport

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Hi David,

 

I’m really needing to cancel this online rather than by phone. Is that possible?

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