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Message 11 of 14

Re: Cancelling TV package

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Thanks for posting back @APlaister1

Included with the white bag should be a sheet that has the address and bar code to return the item.  Can I just double check that with you please?  If you still have some problems we'll be happy to pick up again.

Thanks,

Robbie

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Message 12 of 14

Re: Cancelling TV package

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Hi 

Defo checked the envelope and the bag

there was no label as described 

Kind Regards 

Alex Plaister 

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Message 13 of 14

Re: Cancelling TV package

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Hi @APlaister1,

Thanks for taking the time to post back up.

I am sorry that you didn't get the returns label with the returns kit. You would attach the label to the bag before returning it. I've ordered a new returns kit to go out to you.

For more information on how we handle returns, please, see How to return equipment to BT

Drop me a line if you need anything else 🙂

Thanks
DanielS

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Message 14 of 14

Re: Cancelling TV package

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Hi 

     Daniel 

 

  Thank you and Kind Regards 

 

aAlex Plaister