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Aspiring Contributor
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Message 1 of 21

Cancelling or Pausing the Big Sports package

hi guys,

how do I go about cancelling or pausing the big sports package as theres not live sports at the moment, I tried finding out information through myBT account but all I get is upgrade offers. Can someone help with more information please.

ta

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Recognised Expert
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Message 2 of 21

Re: Cancelling or Pausing the Big Sports package

Good question, I'm in the same boat and would also like to know the answer.

I assume, you log into MyBT / Your Products / TV & Sport and then click 'manage' but I think you can only do it after 30 days.

At the moment I just keep hitting a landing page telling me that there are no TV offers for me at the moment, I'm guessing this will change once I've had the product for 30 days

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Aspiring Expert
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Message 3 of 21

Re: Cancelling or Pausing the Big Sports package


@V_Meldrewwrote:

I'm guessing this will change once I've had the product for 30 days


Well, I've had it for maybe 6 or 7 years and you cannot cancel via MyBT as far as I can see, not that I want to anyway. I just thought I would give it a whirl to check for you.

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Recognised Expert
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Message 4 of 21

Re: Cancelling or Pausing the Big Sports package

Thanks for trying anyway.

I've just read on another thread that you can change your package online but can only cancel it over the phone

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Aspiring Contributor
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Message 5 of 21

Re: Cancelling or Pausing the Big Sports package

If you go into ‘Manage’ it should show you the date when you can change your package to another one. So for example I signed up on the 10th March and it says I can change my package on the 9th April.

To cancel completely you would have to speak to BT as there may be implications regarding the minimum contract period you signed up to

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Aspiring Contributor
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Message 6 of 21

Re: Cancelling or Pausing the Big Sports package

I tried calling BT customer support but I keep getting an engaged tone, tried dialing through a few different phones but I keep getting the same outcome. Is there any other way to contact BT to cancel the Big sport package?

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Recognised Expert
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Message 7 of 21

Re: Cancelling or Pausing the Big Sports package

Did you try 0800 800 150?

You may want to make yourself a mug of tea or whatever beforehand as they're not quick to answer at the best of times, but you should get an answer eventually

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Recognised Expert
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Message 8 of 21

Re: Cancelling or Pausing the Big Sports package

As you have the Big Sport pack can you not remove it through MY TV. I thought that was the reason for the new packages, remove or add on a monthly basis?

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Recognised Expert
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Message 9 of 21

Re: Cancelling or Pausing the Big Sports package

Correct, everything short of cancel

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Aspiring Contributor
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Message 10 of 21

Re: Cancelling or Pausing the Big Sports package

I tried everything to cancel, but it says I need to call them. I managed to get through, still waiting in the que

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