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ken2222
Aspiring Expert
1,061 Views
Message 1 of 4

Changing packages online

I don't know if anyone's post about this but if I want to downgrade my package I can't do it online upgrade my package I thought you can just turn off or turn on the package you've got with NOW TV can anyone help thank you

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3 REPLIES 3
Tim25
Beginner
988 Views
Message 2 of 4

Re: Changing packages online

If it’s anything like all the other packages you will have to call BT directly & wait in a queue ... the ability to cancel packages is not possible online. This is what I did with my BT Sport. It’s not great customer service & I suspect it’s been made deliberately difficult so that you’ll not bother.
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IanLatham
Aspiring Contributor
972 Views
Message 3 of 4

Re: Changing packages online

Agreed. I was told I could do this via the app or via the website but I'm unable to do so either
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IanLatham
Aspiring Contributor
971 Views
Message 4 of 4

Re: Changing packages online

It's supposed to be different with the Now TV packages. You're meant to be able to do this remotely rather than phone up BT
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