Really dismayed with BT right now, I was coming to the end of my contract recently & was considering moving to another provider, I wasn't unhappy with BT it was just that a competitor was offering a TV package that better suited my needs & BT's current package required me upgrading to a higher cost package than I was already on to continue getting the channels I required. I rang the BT retentions team & was informed if I renewed my broadband with them (actually ended up upgrading to FTTP) I could keep my existing TV package. All was good initially until the other day when I received an email informing me that certain channels (including one of the very few I watch) was to be removed from my package. I rang BT to find out what was going on only to informed that I actually couldn't keep my existing package at all & would need to upgrade to a more expensive one to keep the channels I required. If I had have been told this during the renewal discussion I would never have renewed with them. Not at all happy about this, feel very much as though I have been misled & if I'm honest I'm not finding any of the options they've offered me to be satisfactory.
- Lose the channels.
- Upgrade to a more expensive package (majority of which is for channels I will never watch).
- Leave, even though I am just outside my cooling off period (they have offered me this option but I only have a few days to decide).
My gut feeling is to leave but I honestly can't be bothered with the hassle right now, I've already taken a couple of days off work to have engineers in my home for the switch to FTTP & everything is working spot on.
Has anybody else experienced anything like this? Is this standard BT tactics to get people to renew with them? It does seem rather underhand to offer a customer a deal to get them signed up only for them to renege on it a few weeks later. They have closed my complaint even though I'm not happy with the options they have offered me.
