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Aspiring Expert
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Message 21 of 142

Re: Email regarding closure of Disney channels

Hi @TheRealBudski 

Welcome, you maybe right.

I've asked a MOD on these forums @SeanD  to clarify wants going on, so hopefully we will know for sure soon.

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Aspiring Expert
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Message 22 of 142

Re: Email regarding closure of Disney channels

@TheRealBudski 

Yeah, that is probably what is happening, but it's not to clear at the moment.

I've asked a mod on these forums @SeanD to clarify.

And I'm sure they will.

 

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Expert
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Message 23 of 142

Re: Email regarding closure of Disney channels

The Disney Channels are closing down completely - not just being removed from BT.

Content is moving to Disney+.


@TheRealBudskiwrote:

I still haven’t received any communication about loosing channels or a price rise. I guess they could be sending the communication out in batches to stop the call centres from being swamped with enquiries. They’ve certainly done that in the past. 


 

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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Moderator
Moderator
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Message 24 of 142

Re: Email regarding closure of Disney channels

Hi Everyone, the notifications started to be sent to affected customers from the 1st of September, it's an ongoing process over the next couple of weeks so don't worry if you haven't received it yet as it will arrive. How you're notified will depend on how you get your bills and isn't related to your email preferences. Paper billed customers will receive a letter and eBilling customers will get an email. 

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Aspiring Expert
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Message 25 of 142

Re: Email regarding closure of Disney channels

@NeilO 

Thanks! 🙂

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Moderator
Moderator
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Message 26 of 142

Re: Email regarding closure of Disney channels

Hi Everyone,

I just wanted pop back to let you know that my previous post around customer notifications for Disney channels included incorrect info, I am sorry about this.

I said that customers would be contacted through the month of September. However, I have since learned that we have sent out all customer notifications for this.

If you didn’t receive an email and would like to discuss your options, please call our Loyalty Team on 0800 800 150.

Cheers

Neil

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Guru
347 Views
Message 27 of 142

Re: Email regarding closure of Disney channels

I haven't received any notification.

Stew

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Aspiring Expert
340 Views
Message 28 of 142

Re: Email regarding closure of Disney channels

Hi @NeilO 

Thanks for the update!

This is great customer service.

You could have so easily just not followed up on this thread.

I can't stress enough to BT that while customers may not like channel changes or price increases, what they like even less is the feeling of being not being told about the changes.

My own experience is this...

I seemed to have stopped receiving all communication from BT via email.

That's why I asked could it be a preference setting.

I have not had an email from BT TV for about 12 months???

So all of these recent changes that are going on have not been communicated to me.

For example, I have not received any emails about the new NowTV packages, yet many customers on these forums have?

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Recognised Expert
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Message 29 of 142

Re: Email regarding closure of Disney channels

No email here either. 

In fact the last account related email I can find was the CPI price increase notification from March. I haven't changed any of my Marketing preferences apart from opting out of the BT Shop emails as far as I know.

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Aspiring Expert
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Message 30 of 142

Re: Email regarding closure of Disney channels

I’ve received nothing either, I guess the options will be 

- end my contract early (assuming this change is large enough to allow it)

- move to BT’s Nov TV offering at an increased cost

- accept the change

🤬🤬

 

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